FAQs

How can I contact AttrueThings?

You can email us at info@attruethings.com where our customer service team will be happy to help with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

China

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. 

How long will it take to receive my order?

 

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 7-14 business days for delivery.

What if I don't receive my order?

If you don't receive your order within 30 days, you are eligible for a full refund.

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility, and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@attruethings.com

What if the item(s) i received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible